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Frequently asked questions

What is an eSIM?

An eSIM is a digital SIM built into your phone. You install a data plan by scanning a QR code or tapping a button — no physical card needed.

Is my phone compatible?

Most phones from 2019 onwards support eSIM, including iPhone XS and newer, Google Pixel 3 and newer and Samsung Galaxy S20 and newer. Your phone must also be carrier-unlocked.

When does my plan start?

Your plan starts when the eSIM connects to a supported network at your destination, not when you buy it. We recommend installing it before you travel.

Can I keep my regular number?

Yes. Your main SIM stays active for calls and SMS, while the eSIM handles mobile data.